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Account passcodes and passwords​

If you forgot your password, you can request a one-time passcode to log in. Once you’re logged in, go to your Account page to change your password.

Receive a passcode

If you forgot your password, you can log in with a one-time passcode. Tap “Login with passcode” and enter the email address or phone number tied to your account to receive a passcode. Once you’re logged in, follow the instructions to change your password. Otherwise, you can log in with a new passcode each time you need access to your account.

Note: If we’re unable to send a passcode to a phone number you entered, it’s because the number is tied to multiple Resortifi accounts. Enter an email address to receive your passcode. Then reach out to a Verification agent to resolve your issue with duplicate accounts.

Change your password

Follow this link to change your account password. If you’re not logged in, enter the login information you used when you created your account — personal email, Facebook login, or Google+ login — and enter your new password.

Note: If you receive a text or email about changes to your password that you did not authorize, change your password immediately and email us at (email) to ensure your account is secure.

Troubleshoot password issues

Not receiving password reset If you’re not receiving the email to reset your password, it could be due to one of these issues:

  • You’re using an email tied to a deactivated duplicate account. Use the email for your current, active Resortifi account.
  • The email has gone to your Junk/Spam folder; check for it there.
  • You’re using an email with a strong firewall. Work, school (.edu), and government (.gov) emails generally have strong firewalls and may prevent you from verifying the email. Change your email address to a web-based email provider.
  • You’re in an area with a weak internet connection. Try again from a location that has a stronger internet connection.

Locked out of account

If you’re locked out of your account because of a problem with username or password or because you no longer have access to the email tied to your Resortifi account, chat with a Verification agent for help resolving the issue.

Note: Don’t try to fix an account or password issue by creating a new account. If you do, the system will put your accounts “on hold,” and you’ll be unable to book or list a vehicle. If you’ve made more than one account, take steps for fixing multiple accounts.