Removing a review
It’s important that hosts and guests feel free to share an honest assessment of a trip. That’s why Resortifi generally keeps reviews in place with just a few, specific exceptions.
Written reviews
Resortifi believes feedback is essential to a strong marketplace. That means we allow hosts and guests to share personal experiences of a trip, and we generally won’t remove reviews. This includes reviews related to disagreements about what occurred during a trip or claims that a review is unfair or untruthful or may impact your standing on Resortifi.
We’ll consider removing trip reviews only if they:
- are confirmed as a form of retaliation against post-trip fees or claims for damage
- are incentivized by a promise for payment, extra services, or a discounted rate
- are motivated by a threat of extortion
- contain personally-identifying information such as addresses, phone numbers, or last names
- include profanity or vulgarity
- reflect booked trips that didn’t take place
Host automated reviews
When a host cancels a trip, we’ll post an automated review on their listing.We’ll consider removing automated reviews only when:
- extenuating circumstance caused the cancellation
- guest requested the cancellation
- guest’s flight was canceled or delayed
- previous guest damaged vehicle or returned it late
- you felt uncomfortable due to harassment, concerns about guest behavior, or guest expressing interest in prohibited activity vehicle required valid urgent maintenance