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Charge for London travel fees​

How to invoice a guest for London travel fees

  1. Take clear photos of the bill for London congestion, ULEZ or Dartford Crossing charges that show the date, time, location, and license plate/VIN
  2. In the Resortifi app, open the Trips tab
  3. Open the trip for the guest you want to charge; the trip will open to the Details page
  4. Tap "Charge for incidentals" to create an invoice
  5. Complete the invoice and upload photos
  6. Allow the guest 48 hours to pay or dispute the invoice

Tip: Register your vehicle for a Transport for London (TFL) Auto Pay account and for the Dartford Crossing pay as you go services. If you don’t have an account in place, you'll be charged the higher amount by TFL but the reimbursement will be capped at the autopay amount.

Note: You may only invoice your guest for ULEZ charges IF you’ve stated in your vehicle listing that your car isn’t ULEZ compliant.

Payment for London travel fees

  • If the guest pays the invoice, we’ll issue the funds to your trip earnings.
  • If the guest disputes the invoice, you have 72 hours to cancel or change the invoice or to escalate it to customer support for review and resolution by an agent.
  • If a guest disregards the invoice, it’ll auto-escalate to customer support for review and resolution by an agent.
  • If we approve the invoice, we’ll add to your trip earnings 100% of the requested amount up to £15 for a London congestion charge, £12.50 for ULEZ, and £2.50 for Dartford Crossing.

Note: If you miss the 90-day post-trip deadline to submit this invoice, you’ll be unable to request reimbursement via the app and will need to contact Customer Support.