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Charge for refueling or low EV battery​

You can request reimbursement from your guest if they fail to refuel your vehicle or return it with a battery charge of 80% or less.

Invoice timing

You have up to 72 hours after a trip ends to charge your guest for refueling or recharging costs.

Eligible charges

Eligible charges by vehicle type

  • Gas-powered vehicles –cost of refueling plus $10* convenience fee
  • Hybrid vehicles – low battery level charge, idle fees, cost of missing gas, and $10* convenience fee
  • EVs – low battery level charge, idle fees, and Supercharger or other charging station fees

Eligible low battery reimbursements

  • 0%–20% charge = $50*
  • 21%–50% charge = $20*
  • 51%–80% charge = $10*
  • 81%–100% charge = Not eligible for reimbursement

Ineligible charges

If a guest returned the vehicle early because of a vehicle- or host-driven issue, you can't charge for refueling or recharging. If you swapped a guest into a new vehicle, you can’t charge refueling or recharging costs for the original vehicle.

How to send an invoice for refueling or EV recharging costs

  1. Open the Trips tab on the host menu in the Resortifi app
  2. Open the trip and tap “Charge for incidentals”
  3. Tap “Refueling” or “EV recharging” to create an invoice
  4. Add photos of the fuel gauge/battery level taken no more than 24 hours before the trip starts and 24 hours after the trip end
  5. Add a photo of the fuel receipt(if relevant) that shows the number and cost of gallons/liter and is dated no more than 72 hours after the trip ended a. Resortifi Go hosts can either upload photos or enter and save pre- and post-trip fuel levels in the app b. Spreadsheets aren’t an acceptable form of invoice for reimbursement

Note: You can add Supercharger and/or Idle fees to an invoice for EV recharging or, if they are stand-alone charges, submit a separate invoice for those fees.

How to send an invoice for Supercharger or Idle fees

  1. Open the trip and tap “Charge for incidentals”
  2. Tap “EV charging costs” to create an invoice
  3. Add photos of the battery level taken no more than 24 hours after the trip end and photos of receipts for the Supercharger or Idle fee

Payment timing

Give the guest 48 hours to pay or dispute the invoice.

  • If the guest pays the invoice, we’ll issue funds to your trip earnings
  • If the guest disputes the invoice, you have 72 hours to cancel or change the invoice or escalate the invoice to customer support
  • If the guest disregards the invoice, it’ll auto-escalate to customer support for review and resolution by an agent who’ll notify you of the outcome

*Values are in A$ for Australia, CA$ for Canada, € euros for France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.