Charge for tolls

You have up to 90 days after a trip ends to charge a guest for toll costs via the app. If you’re a US host, Resortifi can create automatic toll invoices for you to review after a trip when you link your account with select toll agencies.

Accounts linked to a toll agency (US only)

It may be possible for you to link your Resortifi account to your toll agency. To see if your agency is available, open Vehicles in host mode, open Host settings, and then open Toll accounts to see if you’re prompted to “Get started.”

If your account is linked to a toll agency and your guest incurs a toll, Resortifi will receive that information from the toll agency and will auto-generate an invoice seven days after the trip ends. We’ll notify you to review the invoice. Once you do, you can either “Send invoice” to send it as-is or “Add another charge” to add another incidental cost to the invoice.

Note: If the toll agency processes a transaction after we’ve sent you the initial invoice, you must manually create and send an invoice to your guest for those charges.

Accounts not linked to a toll agency

If your account isn’t linked to a toll agency or your linked agency processed a transaction after you received the initial invoice, you must manually create an invoice for toll charges. Open Trips in host mode, open the trip you want to charge and tap “Charge for incidentals.” Tap “Tolls” to create a new invoice. If prompted, add photos of the toll bill that clear show the date, time, location, and license plate/VIN.

You have up to 90 days after a trip ends to invoice a guest via the app. If you receive a toll after the 90-day deadline, contact customer support to request reimbursement. Tolls sent to support more than 180 days after a trip has ended aren’t eligible for reimbursement.

US and Canada hosts

If you receive a toll bill that doesn’t include the vehicle’s license or VIN, you may request reimbursement IF you had 1) put the transponder ID number in the Car description field in the Details section of your vehicle listing; OR 2) used Resortifi messaging within 24 hours of trip start to tell your guest the transponder ID number.

Australia hosts

Vehicles listed in NSW, VIC, and QLD must be toll-ready and linked to either a tag or tagless toll payment account. Administration fees charged due to not being toll-ready can’t be charged to guests. Hosts must provide documentation from the toll payment account as proof of toll charges (e.g. account statement, invoice, or trip history page screenshot). Generic spreadsheets won't be accepted as valid proof of toll charges.

Payment timing

Once you send an invoice, give the guest 48 hours to pay or dispute it. .

• If they pay the invoice, we’ll issue the funds to your trip earnings
• If they dispute the invoice, you have 72 hours to cancel or change invoice, or escalate the invoice to customer support
• If they disregard the invoice, we’ll automatically escalate it to customer support for review and resolution by an agent who’ll notify you of outcome

Note: If you’ve sent an automated toll invoice with no additional incidental charges and no previous automated invoices for the trip and the guest disregards it, we’ll automatically approve payment when the invoice escalates to customer support.