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Refunding a guest​

How to refund a guest

You can refund a guest part of their trip price because of a trip issue or inconvenience. You can reimburse them for an expense they incurred on your behalf. For example, a parking fee paid at the vehicle pick-up location or the cost of a can of oil or new windshield wipers.

Follow these instructions to refund or reimburse a guest.

  1. Send the guest a note in Resortifi messaging confirming you want to refund or reimburse them.
  2. In the note, give a reason and list the amount.
  3. Instruct the guest to contact Billing once the trip ends.
  4. Send them (this link) to chat with a Billing agent.
  5. Tell the guest to point the agent to your note in Resortifi messaging and to be ready to submit a photo of their receipt.
  6. Once an agent confirms the request is valid, they’ll issue the funds to the guest and subtract the amount from your earnings