Requesting reimbursement

Depending on the type of charge, you’ll either need to send your guest a reimbursement invoice or report and charge for a policy violation.

Invoice for incidentals

To send a reimbursement invoice to a guest, you must upload supporting photo evidence. What evidence you need and how much time you have to submit an invoice depends on the charge.

You can create a single invoice to charge a guest for multiple incidentals. To invoice a guest for incidental expenses, tap or click the specific reimbursement type below and follow the instructions there.

• Impound costs
• London travel fees
• Mileage cost for additional distance
• Parking tickets or traffic violations tickets
• Refueling or low EV battery
• Toll charges

Note: If your guest paid for airport pick up and return, you can’t request reimbursement from them or from Resortifi for parking fees you must pay to drop off or pick up your vehicle. Learn more about eligible and ineligible reimbursements.

Tip: If a guest disputes an invoice, you can manage it on your own. Learn how to change, cancel, or escalate an invoice.

Report and charge for policy violations

Resortifi manages and tracks guest policy violations, so you’ll report and charge for them as “Issues” in the app. Tap or click the specific violation below for reporting instructions.

• Additional usage
• Cleaning
• Smoking
• Late returns