Becoming a co-host
Hosts can invite people they trust to join a hosting team and act as a co-host to help them manage their business on Resortifi. A host sets the access to vehicles, features, and functions for all members of a hosting team.
Joining a hosting team
If a host would like your help as a co-host, they’ll send an email inviting you to join a hosting team. You must have your own Resortifi account to co-host. If you don’t, you’ll be prompted to create an account and get verified when you accept the host’s invitation. If you already have a Resortifi account, make sure the email address on your invitation matches the email address on your account. If not, ask the host to send you a new invitation with the updated email address. Your invitation will remain active for 30 days for you to accept or decline.
Note: If you’ve been active as a custodian on a host’s Resortifi account and your host wants to continue your working relationship, they’ll need to send you a co-hosting invitation.
Getting verified
If you need to create a Resortifi account or have an account but haven’t yet been verified, we’ll walk you through the steps of adding a profile photo, verifying your phone number, and uploading your driver’s license information. Set up and/or verify your account when you accept your host’s invitation, or do so by logging onto the Resortifi app, or opening the drop-down menu on the top right of the Resortifi.com homepage. We’ll share your phone number with your host and with our customer support team.
Once we successfully verify your information and approve you as a co-host, we’ll notify you and share a link to your hosting team, where you can see the team’s vehicles and permissions. If we’re unable to approve you as a co-host, we’ll prompt you to contact customer support
or to reach out to your host to discuss how to move forward.
Operating as a co-host
Vehicles and permissions
The host chooses the vehicles a hosting team has access to and gives permission for features and functions accessible to the team. We’ll display the permissions, which may include the following, on the team’s page.
- Adding photos
- Conducting check-in/checkout
- Contacting customer support
- Messaging guests
- Receiving notifications
- Responding to requests to book or change a trip
- Submitting invoices for reimbursement of incidental costs
- Viewing activity feed
- Viewing booked trips and trip history
- Viewing trip details
Co-hosts are unable to file claims, schedule messages, adjust fleet calendars, view vehicle or host settings, or view business or performance information. Co-hosts won’t have permission to view trip receipts, host earnings, or host tax information. Co-hosts can rate a trip and write a review but can’t access the reviews page or respond to reviews.
Note: Co-hosts can execute all permissioned features and functions via Resortifi.com or the Resortifi app, with the exception of conducting check-in/checkout, which requires use of the app.
Coordination
Get clear instructions from your host about your responsibilities for each trip. Certain actions, such as accepting bookings and trip change requests, submitting invoices for incidentals, and rating trips and writing reviews, can only happen once. If your host has completed the action, you’ll be unable to do so and vice versa.
Visibility
If you’re a co-host on more than one team, we’ll show you the name of the vehicle’s host on the Details and Messages pages of a trip.
We’ll display the names and profile photos of all team co-hosts on the Details page of all trips in vehicles available to the team. We’ll show your name to guests when you send or reply to messages in Resortifi messaging and display your name and profile photo on ratings and reviews you complete.