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Claims dashboard | Hosts​

Hosts in the US, Australia, and Canada can access a claims dashboard to view the status of existing damage claims, or to take action on cases where you’re resolving damage directly with a guest.

View claims dashboard

On your host menu, tap or click Vehicles and open the Claims tab. Tap or click on a trip to see details for claims managed by Resortifi or issues you’re resolving directly with a guest.

Send a damage invoice to a guest

If you chose to resolve directly with a guest when you reported damage, you can send an invoice for damage from your claims dashboard. Tap or click the applicable trip to start your invoice, fill out the following, and tap or click “Send” when you’re done.

  • Amount you’re requesting. You can only request the amount of repairs and no more
  • Additional evidence. This includes items such as your repair shop’s invoice, receipts, or screenshots of the guest agreeing to pay the amount you’re requesting
  • Message to guest (optional). Any other details that help explain the invoice

Send an invoice for damage as soon as you can. If a guest disputes the invoice, you can cancel the invoice and send a new one for a revised amount, or you can tap or click “Escalate to Resortifi” from the dashboard. Once you escalate, we’ll prompt you to file a claim with Resortifi, and our Claims team will manage it for you.

Tip: You don’t have to wait for a disputed invoice to escalate to Resortifi. If you and your guest are unable to resolve directly, you have 20 days from the trip’s end to escalate, file a claim, and have Resortifi take over.