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Contacting Claims | Hosts​

Hosts who’ve filed a claim with Resortifi will receive status updates from their Claims associate. US, Australia, and Canada hosts can check claim status on their Claims dashboard.

Response to damage reports and claims

If you or your guest report damage to your vehicle, Resortifi will email you confirming receipt of the report. If you file a claim for Resortifi to handle the damage claim process, a Claims associate will email you within one business day of the claim submission. If you decide to settle the cost of the damage directly with your guest, Resortifi will confirm receipt of the damage report, but no Claims associate will follow up.

Questions about a claim

The quickest way to get in touch with a claims associate is to reply to their most recent email to you. Otherwise, use the email addresses below. If you’re inquiring about a third-party claim because you or your vehicle was involved in an accident with a Resortifi guest, include your personal information and the information of the Resortifi guest. If you’re from an insurance carrier, include your claim number and the Resortifi claim number in the email subject line.

  • US claim: Email Allow two business days for a reply. Make sure your questions or issues are claims related only. Team hours are Monday–Friday, 9 am–5 pm Pacific Time (excluding holidays).
  • Australia claim: Email. Allow two business days for a reply.
  • Canada claim: Email. Allow two business days for a reply. If you have an open claim with Economical Insurance Company or ICBC, contact your Economical / ICBC claims adjuster directly. If you need their contact information, ask your Resortifi Claims associate.
  • UK claim: Email. Allow up to two business days for a reply.