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Contacting Claims | Guests​

The quickest way to contact your claims associate is to reply to their most recent email. If you and your host decide to resolve damage directly, Resortifi won’t be involved, so no claims associate will follow up after confirming receipt of the damage report.

Response to damage reports and claims

Damage report

If you or your host report damage, we’ll email you a receipt confirmation within a few minutes of receiving the report. If you don’t see this email in your inbox, check your junk or spam folder.

Host files a claim with Resortifi

If your host files a claim with Resortifi, a claims associate will email you at the address tied to your Resortifi account within one business day of the submission.

Host asks to resolve claim directly with you

If your host asks and you agree to settle the cost of the damage directly between the two of you, Resortifi will confirm receipt of the damage report, but no claims associate will follow up.

Questions about a claim

The quickest way to get in touch with a claims associate is to reply to their most recent email to you.

  • US claim: Email (email). Allow two business days for a reply. Make sure your questions or issues are claims related only. Team hours are Monday–Friday, 9 am–5 pm Pacific Time (excluding holidays).
  • Australia claim: Email (email). Allow two business days for a reply.
  • Canada claim: Email (email) Allow two business days for a reply. If you have an open claim with Economical Insurance Company or ICBC, contact your Economical / ICBC claims adjuster directly. If you need their contact information, ask your Resortifi Claims associate.
  • France claim: (email). Allow two business days for a reply.
  • UK claim: Email (email). Allow up to two business days for a reply

My vehicle was involved in an accident with a Resortifi guest. Who can I talk to about third-party claims?

Email our Claims team at one of the addresses below. Include your personal information and that of the Resortifi guest. If you’re from an insurance carrier and need to reach us about a claim between Resortifi and one of your customers, include your claim number and the Resortifi claim number in the email subject line.

  • US claim: (email)
  • Australia claim: (email)
  • Canadian claim: (email)
  • France claim: (email)(email)
  • UK claim: (email)