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Preventing and reporting fraud​

Suspicious charges, notifications, or updates

The best way to protect yourself and your Resortifi account against internet fraud is to be vigilant about and report anything that seems out of the ordinary. This includes suspicious charges, notifications, and reports of updates to your account.

Suspicious charges

If a charge from Resortifi appears on your credit card or bank statement and you haven’t used Resortifi, contact us, and we’ll investigate

Suspicious trip notifications

If you receive notification that you’ve booked a trip on Resortifi and you haven’t, follow these instructions immediately to try and cancel the trip. Then contact us. Tap the widget at the bottom of this page and follow the prompts.

Suspicious account updates

If you received a text or email about changes to your password, email address, phone number, payment method, or host payout account that you did not authorize, contact us immediately at (email) to ensure your account is secure and to update your password.

Suspicious emails and fake websites

Phishing emails look like official Resortifi emails, but they’re not. Instead, they try to trick you into visiting a fake website or calling a non-Resortifi phone number. Once you do, the goal of the fraudsters is to steal your private data. A legitimate Resortifi email will never ask for your bank account information, credit card numbers, password, or Social Security number. It will never claim that Resortifi will close your account if you don’t confirm, verify, or authenticate your personal information via email. It will never claim that we need to confirm important information via email due to system upgrades.

If you receive a suspicious email, forward the entire email to (email). Don’t alter the subject line or forward the message as an attachment. Don’t click on any links or download any attachments. Delete the suspicious email from your inbox.

If you open a suspicious email, you may find yourself on a website that looks not at all like what you’d expect from Resortifi. Or the site might look a lot like Resortifi but have a suspicious URL. For example, a URL that’s formatted Resortifi.fakewebsite.com. Just because “Resortifi” is part of the URL doesn’t guarantee the site is an official Resortifi site.

If you believe you’re on a fake website, don’t enter any information. Copy the site's web address and paste it into an email. Send the email to (email).

Suspicious phone calls or text messages

Phishing scammers might contact you via phone or text message. They’ll pose as a representative from a legitimate institution and try to trick you into providing personal information. A common scam is for someone to call or text from a non-Resortifi phone number and ask you questions such as, “Are you still using your Resortifi account?” Or “When was the last time you used Resortifi?” They’re hoping you’ll give them your two-factor authentication code. Hang up or don’t reply to the text. Resortifi will never ask for your two-factor authentication code. We won’t ask for any personal information, such as bank account information, credit card numbers, password, or Social Security number.

If you receive a suspicious phone call or text, email Resortifi at (email). Create a Subject line: Suspicious phone call. In the email, explain the call or text and share any contact information that was provided.

Gift card scams

Resortifi will never call you to request payment for a trip by gift card. Gift card scammers often request payment over the phone and ask the victim to share a gift card code or PIN.

Password hygiene

You can help protect your sensitive information against fraud and data breaches by using a unique, strong password.

  • Use a separate password for each online service. If a fraudster manages to breach one online site, they won’t be able to access other websites.
  • Use a password that’s more than eight characters long and includes a combination of uppercase and lowercase letters, numbers, and symbols. Avoid using personal information that can easily be guessed by hackers, such as your contact information, birthday, or Social Security number.
  • Use a password manager to store the unique and complex passwords that are hard to remember. It’s the number one way to increase your security.