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Vehicle tracking and technology policy | Guests​

This policy addresses what Resortifi allows with regard to devices that track and record data and their requirements for use.

Policy

Resortifi permits hosts to use tracking and technology devices in order to track and protect their vehicles. These include, but aren’t limited to, AirTags, cameras, GPS, aftermarket vehicle tracking technology, original equipment manufacturer (OEM) devices, and telematics devices. Resortifi requires hosts in some locations to disclose their use of tracking and technology devices in their vehicle. Resortifi also requires hosts in all locations to disclose certain kinds of tracking/technology devices to guests.

Resortifi requires all hosts in all locations to disclose to guests, and in certain cases get guest consent for, the use of the following tracking/technology devices:

  • AirTags – Hosts must inform guests via Resortifi messaging prior to the start of the trip that they’ve placed an AirTag in the vehicle, and that iPhone and Android users can expect to be notified that an AirTag is in use. If a guest prefers not to travel in a vehicle that’s equipped with an AirTag, they can cancel the trip any time prior to the scheduled trip start. Resortifi will help the guest rebook their trip in another vehicle or issue a full refund. Hosts may not place AirTags on keychains or key fobs.

  • Cameras with a view of a vehicle’s interior – Hosts must ask guests via Resortifi messaging for explicit, written consent to turn on any device, including an OEM-installed camera or aftermarket dashcam, that records the interior of the vehicle during a trip. If a guest doesn’t consent, the host is prohibited from turning on the camera during the guest’s trip.

Resortifi has the right to use device data in the following circumstances:

  • To recover a vehicle (i.e. if the vehicle is missing or the guest fails to return the vehicle at the end of the trip)
  • To determine a trip should end early, suspend a guest’s account, and/or reduce or void protection under the guest’s protection plan if Resortifi receives a report of reckless driving or other careless or unsafe behavior
  • To share camera and telematics data with insurers in the UK

Violations

Guests who believe a host has violated this policy should document the issue if possible and report the violation to customer support by using the “Contact Us” button at the bottom of the page.