Roadside assistance | Australia hosts
Report roadside vehicle issues at (number)
Roadside assistance
Roadside assistance is available 24/7 for accidents, breakdowns, and other issues. You or your guest can contact roadside services at (number).
Roadside assistance isn't available if you or your guest violate Resortifi’s Terms of Service, allow an unauthorized driver to use the vehicle, or intentionally cause damage or misuse the vehicle. It’s not available for civil commotions or civil unrest. Nor is it available for damage resulting from acts of war, nuclear energy, or attacks. Roadside assistance isn't available for earthquakes or weather-related incidents (floods, storms, etc). It doesn’t extend to the cost of fuel, insurance, or road charges/tolls.
Services and costs
We’ll cover the cost to dispatch assistance. Depending on the circumstances and services provided, you may be responsible for the roadside service costs outlined below, including an additional 3% processing fee.
Flat tires
If your guest gets a flat tire on your trip, you may be responsible for the cost to repair or replace the tire if we find that the flat was due to neglect or poor maintenance. Read more about flat tire charges.
On-the-spot assistance
If your guest is unable to drive the vehicle, roadside assistance will, whenever possible, fix the vehicle so that it’s operational. If this light-duty assistance is successful but we find that the issue was due to poor maintenance or wear and tear, we’ll charge you a $60 service fee. Services include vehicle jumpstarts, lockout services, fuel delivery, and tire changes.
Towing after unsuccessful on-the-spot assistance
If on-the-spot assistance is unsuccessful, your car is left undriveable after an accident, or an electric vehicle needs to be recharged, roadside assistance will tow it. They’ll tow the vehicle to the nearest garage or secure storage unit. If the tow is needed due to a maintenance issue or wear and tear, we’ll charge you for towing/transport costs. You’ll be assessed 100% of the roadside assistance cost up to a cap of $250, and you may lose your trip earnings for unused days of the affected trip.
If the tow is a result of an accident, you won’t be responsible for the cost of the tow, unless we find you violated Resortifi policy. In that case, you’d be responsible for the full cost of the roadside services and for any additional charges tied to the policy violation.
If you request roadside service, but you or a designee retrieve the vehicle, and it’s no longer there when the roadside arrives, we’ll charge you a $40 gone-on-arrival fee.