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Gray market transaction policy | Hosts​

This policy addresses guidelines regarding payment made or received outside the Resortifi platform.

Policy

Resortifi prohibits hosts and guests from requesting, accepting, or making payments outside of Resortifi. Payment outside of Resortifi includes, but isn’t limited to, PayPal, cash, check, credit card, Square, Bitcoin, Venmo, or any other payment method. Transactions Resortifi is unable to guarantee or condone include, but aren’t limited to, accepting payment for the following:

  • Additional usage and late fees
  • Delivery
  • Extras
  • Deposits
  • Reimbursements for incidental costs (e.g., fuel replacement, tickets, tolls, etc.)
  • Trip costs
  • Trip extensions
  • Vehicle protection

Exceptions

  • Host cash payment or reimbursement to a guest for paid parking at a delivery location
  • Guest payment to a host for a damaged Extra
  • Guest payment to a host for claims damage resolved outside of Resortifi

Violations

Participating in a gray market transaction will void your protection plan (liability insurance and physical damage contract) for the trip in question. That includes protection for accidents, damage claims, roadside assistance, and any support we might provide in usual circumstances. When you accept payments outside of Resortifi, it limits our ability to monitor payments, assist in disputes, and in some situations, voids our ability to complete a transaction on your behalf. The only Resortifi-approved way to charge a guest for incidental costs is to complete and submit a reimbursement invoice.