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Verifying or updating your payment card​

Verifying your payment card

To book a car on Resortifi, you must have a current, eligible payment card listed on your account. We accept credit and debit cards but don’t accept prepaids cards, except for Revolut. When you request to book a trip, we send your payment card information to your bank. Your bank accepts or denies the transaction. If we’ve prevented you from booking a trip because of a problem with your card, it’s likely due to one of these reasons:

  1. You’re using a prepaid card that we don’t accept. The only prepaid card we accept is Revolut.

  2. Your billing address is incorrect.

    • We process the billing address and card number exactly as you enter it. Then your bank determines whether they can verify the card. A problem with an address is the most common verification issue.
    • Some banks are very particular about the address format. Check your billing statement or call your bank to get the exact address format for your card.
    • If the problem is with your zip code, try any previous addresses or try the bank's zip code. '

  3. Your payment method issuer or bank has placed a hold on your card.

Whatever the case, we can’t verify or accept a card if your bank denies the transaction. If we can’t verify or accept your card, we recommend that you contact your card issuer for further details. Or you can enter a different payment method following the instructions below.

Updating your payment method

You can update your payment method at any time. To enter a new payment card or to update information for the card currently on file, follow these instructions.

  1. Log onto Resortifi and open your Account page.
  2. Scroll down to the Payment section.
  3. Tap “Update.”
  4. Enter your complete payment information and “Save.”
  5. Verify the change by entering the code we sent to the phone number or email address associated with your account.