Responding to trip requests and changes

Accepting or declining requests to book or change a trip

We’ll message you via text, email, and/or the app when a guest requests to book a trip or to change a trip they’ve already booked with you. If your vehicle is listed as “Book Instantly,” the system will automatically accept booking requests for you. Otherwise, you must accept or decline booking requests and all requests to change a trip. Before you accept a trip request, you can message the guest and ask about their travel plans. You can also view their profile, which may include personal information, the number of trips they’ve taken, and reviews from other hosts.

Guests must submit a request to extend or shorten their trip, to add Extras, to add or remove delivery, or to change a delivery location. Verbal agreements or arrangements made in Resortifi messaging regarding trip changes don’t count. Guests must submit their request via the Resortifi system, and you must approve it there. Otherwise, you won’t be paid for the change, and your protection plan may not be active.

To accept or decline a request, open the “Trips” tab and choose “Activity” to view a booking or trip change request. If you have more than one car listed on Resortifi, you can filter your requests per vehicle in the “Trips” tab. The amount of time you have to respond to requests depends on when a guest makes the request. If you don’t accept or decline the request within the given timeframe indicated in the Resortifi app, the request will expire and the system won’t book or change the trip.