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Vehicle swaps​

Hosts are expected to give guests the vehicle they booked. However, if the guest requests or circumstances require it, you can arrange a vehicle swap.

Vehicle swaps before a trip starts

You and your guest can take steps to swap a vehicle prior to check-in or trip start time. First, you must cancel the booked trip so the guest’s funds remain available on Resortifi, and they can easily rebook with you. Once you cancel, instruct your guest to book the replacement vehicle within 24 hours of the cancellation. That way your metrics won’t be impacted, and you won’t be fined for the cancellation.

If a guest can’t book the replacement vehicle, it typically means we’ve placed a hold on their account and they’re ineligible to book OR they don’t meet a requirement that’s tied to driver age or vehicle type.

Note: It’s important that you cancel the trip. If the guest cancels and requests a refund, they may not have the funds available to rebook with you within 24 hours.

Vehicle swaps after a trip starts

You can complete a vehicle swap during a trip by contacting customer support via the “Contact Us” button below. When you do, we’ll verify the swap is eligible, and we’ll manage the swap for you, as needed.

Note: Before making the swap, take pre-trip photos of the replacement vehicle. Without them and the post-trip photos you’ll take after the trip ends, you won’t be able to invoice the guest for any reimbursements or be eligible for damage coverage.

Vehicle swaps outside of customer support hours

Follow these requirements before swapping a vehicle. Failure to do so will void your protection plan and your guest’s plan.

  • Vehicle must be already listed on your account and be in good standing on Resortifi
  • Whenever possible, swap your guest into a vehicle that’s of a similar year, make, model
  • Swap your guest into a vehicle with the same or lower price than the original vehicle; Resortifi will only protect the trip up to the value of the originally booked vehicle
  • Swap a guest into a Deluxe or Super Deluxe vehicle only if the guest is already driving a Deluxe or Super Deluxe vehicle
  • Swap a guest into a manual transmission vehicle only if the guest is already driving a vehicle with a manual transmission
  • Your guest must agree in Resortifi messaging they accept the vehicle swap, including any changes, such as changes to pricing and mileage
  • If you later swap your guest back into their original vehicle, you must document that swap in Resortifi messaging
  • Take pre- and post-trip photos of the replacement vehicle. Without them, you won’t be able to invoice the guest for any post-trip reimbursements or be eligible for damage coverage.

Note: Allowing a guest to use a vehicle for which they don’t qualify will void your protection plan and your guest’s plan.

Can I swap my guest into a more expensive vehicle?

If your guest is the one initiating the swap, you’re welcome to swap them into a more expensive vehicle as long as you’ve clearly communicated the price difference, and they’ve agree to the increased price in Resortifi messaging.

If you’re initiating the swap because of an issue on your end, you can offer a more expensive vehicle, but Resortifi’s expectation is that you’ll match the price of the guest’s original vehicle. The customer support agent managing the swap will ask if you agree to a price match and manage the swap.

Note: Resortifi may review and take action on accounts of hosts who consistently swap guests into more expensive vehicles and refuse to price match.

Why can’t my guest book the swapped vehicle?

If a guest can’t book the replacement car, it typically means:

  • we’ve placed a hold on the guest’s account, and they’re ineligible to book
  • the guest doesn’t qualify due to a vehicle requirement tied to age or vehicle type

Note: Allowing a guest to use a vehicle for which they don’t qualify will void the protection plan for you and the guest.