Charge mileage for additional distance

You can get reimbursed for the cost of any extra miles or kilometres your guest drove on their trip.

How to invoice a guest for additional distance

1. Open the Trips tab on the host menu in the Resortifi app
2. Open the trip and tap “Charge for incidentals”
3. Tap “Additional distance” to create an invoice
4. Enter the number of extra miles/kilometres driven a. The system will auto-fill the cost per mi/km b. We calculate cost per mi/km when the trip is booked by dividing your daily price by your daily distance
5. Add photos of the vehicle’s odometer taken no more than 24 hours before trip start and 24 hours after trip end
6. Give guest 48 hours to pay or dispute the invoice a. If guest pays the invoice, we’ll issue funds to your trip earnings b. If guest disputes the invoice, you have 72 hours to cancel or change invoice, or escalate invoice to customer support c. If guest disregards the invoice, it’ll auto-escalate to customer support for review and resolution by an agent who’ll notify you of the outcome

Note: You have up to 72 hours after a trip ends to charge your guest for additional distance. The amount you’ll receive depends on your host take rate, which is determined by your protection plan.