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Wrong or missing earnings​

You can take some simple actions to confirm whether you have an issue with your earnings or payments that requires help from customer support.

Concerns about wrong earnings

The earnings you expected to receive may differ for a variety of reasons. Review the lists of actions to take to confirm whether there’s an issue with your earnings or payments.

  • Check your protection plan for the trip. Your protection plan determines your host take rate for a trip. Take rate is the percentage you earn of the trip price and some other guest charges, depending on the protection plan you chose
  • Check your completed trips to confirm the payment amount. We may combine multiple payments into a single payout if they accumulated over a weekend or holiday.
  • Review your approved refunds, notices of approved reimbursements, and notices of any fee charges to confirm the correct payment amount. We may adjust earnings amounts for cancellation fees, other host fees or for guest refunds you’ve approved. We may also adjust earnings for valid host issues or reimbursements to hosts.
  • Review your reimbursement submissions to confirm the correct payment amount. We may have adjusted your earnings to include payment for eligible reimbursement invoices or valid issues.

Note: As of December 15, 2023, we’ll display host earnings as the amount earned by hosts, minus any VAT or sales tax collected for the trip. This update applies to all current and historic host earnings data. If your earnings amount appears lower than expected, it may be due to this adjustment to display post-tax earnings amounts.

Concerns about a missing payment

Review the reasons why a payout or payment date might not match your expectations.

  • Payment processing time can affect your payout. Once Resortifi issues payment, your bank will take an additional three to five business days to verify and process the payment as a direct deposit. For hosts outside the US, Stripe typically takes three business days to confirm and process payment before Resortifi can initiate payment to you.
  • Trips more than seven days long receive weekly partial payments. Review your in-progress trips more than seven days long to confirm the correct payment amount. We’ll continue to make weekly partial payments until the trip has ended, and we’ve paid you in full. You haven’t set up direct deposit or only recently did so. If you didn’t enter your bank information in Stripe to set up direct deposit, we can’t issue you payments. Depending on when you set up direct deposit, there could be a lag time of up to 14 days until you receive your next payout. You haven’t submitted an invoice for incidental charges to your guest. Resortifi doesn’t automatically add reimbursements for incidental charges. If a guest drove over the mileage amount, forgot to add fuel, returned the vehicle with a low battery charge, or incurred a toll or ticket, you must send a reimbursement invoice.